Certificate IV in Business

This unit covers the skills and knowledge required to prepare, deliver and review a presentation to a target audience.

This unit describes the skills and knowledge required to articulate, present and debate ideas in a work or broader life context using creative techniques in order to provoke response, reaction and critical discussion.

This unit describes the skills and knowledge required to coordinate and review the promotion of an organisation’s products and services.

This competency covers the outcomes required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness.

This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.

This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team.

This unit describes the skills and knowledge required to determine and analyse existing and required resources, their effective application and the accountability for their use.

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

This unit describes the skills and knowledge required to gather, organise, analyse and present workplace information using available systems. This includes identifying research requirements and sources of information, applying information to a set of facts, evaluating the quality of the information, and preparing and producing reports.

This unit describes the skills and knowledge required to protect and use brands and other business identities as trademarks. It covers identifying the need for trademark protection, lodging a successful application, monitoring and protecting the trademark, and using the trademark commercially.