Certificate II Workplace Skills

This unit describes the skills and knowledge required to apply basic communication skills in the workplace, including identifying, gathering, and conveying information along with completing assigned written information. The unit applies to individuals working under direct supervision, who are developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settings.

This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others, and to assist in responding to incidents. It covers following work health and safety (WHS) policies, procedures, instructions, and requirements; and participating in WHS consultative processes.
The unit applies to those who require a basic knowledge of WHS to conduct own work in a defined context, under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.

This unit describes the skills and knowledge required to work effectively in business environments. It includes identifying and working to organisational standards, managing workload, and working as part of a team. The unit applies to those who work in a broad range of settings. These individuals typically work under some supervision and guidance.

This unit describes the skills and knowledge required to measure, support, and find opportunities to improve the sustainability of work practices. The unit applies to individuals, working under supervision or guidance, who are required to follow workplace procedures and instructions. These individuals work in an environmentally sustainable manner within scope of competency, authority, and own level of responsibility.

This unit describes the skills and knowledge required to implement time management processes to organise and complete work tasks. It also addresses skills and knowledge to seek and review feedback for performance improvement regarding time management and use technology appropriate to the task. The unit applies to individuals working under direct supervision. These individuals apply basic skills and knowledge in a broad range of work settings.

This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively. The unit applies to those in a range of industry and workplace contexts, who work under direct supervision. It may also apply to learners who are preparing to enter the workforce.

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems, and conflict. The unit applies to individuals who perform a range of routine tasks in a team environment and use a basic knowledge of teamwork in a defined context, under direct supervision or with limited individual responsibility.

This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work. The unit applies to individuals who work in a variety of contexts where they will be expected to interact with diverse groups of individuals. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.

This unit describes the skills and knowledge required to effectively identify, select, and use available methods of digital communication in a workplace context. These methods may include email, instant messaging, and other similar platforms. The unit applies to those who use digital technology to communicate with relevant stakeholders. This will be particularly relevant to individuals in teams that work remotely. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.

This unit describes the skills and knowledge required to select and use software and organise electronic information and data. The unit applies to those who use a limited range of practical skills with a fundamental knowledge of equipment use and the organisation of data in a defined context, under direct supervision or with limited individual responsibility.