SG00007901 SoA Business Services

This package is the ultimate customer services toolkit, covering everything from management to handling customer complaints on the front line.

• BSBOPS305 Process customer complaints
• BSBOPS304 Deliver and monitor a service to customers
• BSBPEF301 Organise personal work priorities

This Skill Set covers the skills and knowledge required to: 

• handle complaints from customers;
• identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service;
• organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

This Skill Set is suitable for individuals who: 

• apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team;
• apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate knowledge of customer service. They provide technical advice and support to customers over short or long-term interactions;
• exercise discretion and judgement and apply a broad range of competencies in various work contexts.

On successful completion you will receive a Statement of Attainment. Transfer the skills towards a full qualification or a set of job ready skills.

Commitment: Training – 96  hours | Assessment – 9 hours

Total commitment is 105 hours